Privacy Policy

1. Who We Are

Thong Clockworks is a watch repair shop located at 56 Beach Road, Pattaya, Chonburi 20150, Thailand. We are the data controller for personal information collected through this website. For any data-related questions, contact us at [email protected].

2. Information We Collect

We collect information only when you provide it to us. This includes:

• Your name and email address when you use the contact form on our website
• Your phone number, if you choose to provide it
• A message or description of your enquiry
• Technical data collected automatically — such as browser type, page visits, and approximate location — through analytics cookies, if you have consented to these

We do not collect payment information through this website. In-shop payments are handled separately and are not recorded on our website systems.

3. How We Use Your Information

We use the information you provide to:

• Respond to your enquiry or service request
• Communicate about a repair job you've dropped off or arranged
• Keep a record of your request for internal purposes
• Improve our website and services, using anonymised analytics data

We do not use your information for unsolicited marketing. We do not sell your data to third parties.

4. Legal Basis for Processing

We process your personal data on the following bases:

• Consent — for analytics cookies, which require your agreement before being set
• Legitimate interest — for responding to contact form enquiries, which requires holding your contact details temporarily
• Contract — for communication related to a repair job you have placed with us

5. Data Retention

Enquiry data submitted through the website is retained for up to 12 months from the date of last contact, after which it is deleted. Repair records maintained in-shop are kept for up to 3 years for service reference purposes. Analytics data is retained in anonymised form and is not linked to identifiable individuals.

6. Cookies

Our website uses cookies. Essential cookies are required for the site to function and are always active. Optional cookies — including analytics and preference cookies — are only set with your consent. You can manage your preferences at any time through our Cookie Policy page.

7. Data Security

We take reasonable steps to protect personal information from loss, misuse, and unauthorised access. Our website uses HTTPS encryption for data transmitted through contact forms. Access to stored data is limited to relevant staff. In the event of a data breach that may affect your rights, we will notify you as soon as reasonably possible.

8. Third-Party Services

We may use third-party services such as Google Analytics to understand website usage. These services may set their own cookies and collect data in accordance with their own privacy policies. We recommend reviewing those policies independently. We do not share your personal data with third parties except as necessary to deliver our services.

9. External Links

Our website may include links to external sites. We are not responsible for the privacy practices of those sites and recommend reviewing their policies before submitting any personal information.

10. Your Rights

You have the following rights regarding personal information we hold about you:

• Right of access — to request a copy of the data we hold about you
• Right to rectification — to ask us to correct inaccurate information
• Right to erasure — to request deletion of your data, subject to legal retention requirements
• Right to object — to object to processing based on legitimate interest
• Right to withdraw consent — at any time, for processing based on consent
• Right to data portability — to request your data in a portable format where applicable

To exercise any of these rights, contact us at [email protected]. We aim to respond within 30 days. If you are based in Thailand, data protection matters are overseen under the Personal Data Protection Act B.E. 2562 (PDPA).

11. Children's Privacy

Our website is not directed at individuals under 18 years of age. We do not knowingly collect personal data from minors. If you believe a minor has submitted data through this site, please contact us so we can remove it promptly.

12. Changes to This Policy

We may update this policy from time to time. Any changes will be reflected on this page with an updated date. Continued use of the website after changes are posted constitutes acceptance of the revised policy.